Employing Only
The Exceptional.

Start Your Journey

Work For Us

For two decades our client retention rate has remained high and our staff turnover low - which we believe reflects the quality of our people, the culture of our company and our willingness to go the extra mile for our clients. With offices in the City of London and Essex we provide a dynamic, challenging workplace that’s also friendly, comfortable, and fun. Plus, you’ll be operating in a state-of-the-art facility with world-class tools at your disposal, allowing you to achieve your full potential.

We’re always keen to hear from passionate and talented people who would like to join our team. If you wish to be part of our exciting and growing company, send us your CV.

Current available roles include:

Proactive Services and Recovery Engineer

Reporting directly to the Service Delivery Manager, this position encompasses the delivery of Proactive Monitoring, Backup and Recovery services for all contracted and non-contracted Clients. In addition, the holder of the position must be able to intermittently fulfill the role of 2nd Line Engineer if those activities are needed by the Proactive Services Team or the 2nd Line Support Team.

This position requires clear communication, coordination, time management, and technical engineering skills, to ensure clients’ expectations and contractual obligations are maintained.

The ability to make informed decisions and work logically in a fast-paced environment is paramount.

If you’re passionate about IT and wish to work in a friendly and supportive team, get in touch, we’d love to hear from you.

The Role

The ability to make sound decisions based on technical knowledge to facilitate “triaging” is a requirement. The necessity for proven experience in these areas can be further expanded on as follows:

– Ability to provide proactive support and escalations such as (but not limited to):

  • Complex desktop / PC related issues
  • Server or network troubleshooting
  • Office 365 administration
  • Good knowledge of the industry on-premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions
  • Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud
  • Ability to engage with more technical engineers convincingly
  • Regular demonstration of keeping up to date with current and future technologies

To be successful you will

  • Have a broad technical knowledge of a range of business infrastructure and networks
  • Excellent communication and customer service skills, both oral and written
  • Excellent multi-tasking and organisation skills
  • Ability to manage and prioritise own time and work to tight service metrics
  • Demonstrable ability to schedule future work
  • Demonstrable ability to plan workload and activity sequences, identifying dependencies and risks
  • Understanding of risk management (identification, classification and treatment)
  • Work as part of multi-disciplined teams and collaborate effectively
  • Willingness and ability to adapt to changing work types, patterns and times to suit demand
  • Demonstrable ability to understand the need for and the difference between proactive and reactive service support
  • Ability to articulate concepts, ideas, policies and processes to technical and non-technical internal staff and Clients
  • Ability to produce regular status reporting and ad-hoc reactive reports (including Root Cause Analysis).
  • Excellent teamwork ethic

Opportunity:

  • To be part of a successful business dedicated to delivering   a first-class experience to our clients and employees
  • The opportunity to work in a state-of-the-art, purpose-built office, designed by ‘our people’ for ‘our people’
  • To become a valued member of a friendly supportive and dynamic team
  • Fantastic career progression and training, with opportunities to upskill on servers, cloud technologies, and networking
  • Unlimited barista coffee and hot chocolate on tap
  • Multiple “team outings” a year. We work hard, and play hard!
  • Dedicated 10 personal development days per annum
  • Allocated 2 Community days per annum to give back to the local community
  • Private healthcare package, from the start of your employment
  • Death in Service benefits, from the start of your employment
  • Competitive remuneration package

To apply for this role, please complete the form at the bottom of this page and attach your CV.

Service Desk Analyst (1st Line Engineer)

This entry-level role is an excellent opportunity for a young graduate or individual who is passionate about IT and may already have experience. You will have the opportunity to work in a culture that encourages and rewards individual talent and exceptional team spirit.

As part of a friendly and supportive team, you will report directly to the Service Desk 1st Line Team Leader.  The position encompasses the delivery of 1st line remote support and triage services for all our contracted and non-contracted clients. This position requires clear communication, coordination, and time management to ensure clients’ expectations and contractual obligations are maintained.

The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgment is paramount. As this is a technical position, having a broad technical knowledge of a range of business infrastructure and networks is required.

We have the right team to mentor, train and support you in your IT career. Everyone from apprentices to management help and supports each other, we own problems together. If your talents and interests lie within the world of IT, begin your career journey at Utilize, we are the ideal fit.

Get in touch, we’d love to hear from you.


The Role

  • Dealing with all allocated incidents in a timely, professional, and courteous manner either by phone or electronically
  • Access and resolve client hardware and software issues
  • Clearly communicate all courses of action with the client
  • Full compliance with Service Desk procedures
  • Highlight and escalate any incidents in line with internal escalation guidelines in a timely manner
  • Utilize allocated personal development days to maintain your technical knowledge
  • Carry out any other duties within the Service Desk as requested by the Service Desk 1st Line Team Leader


To be successful you will

  • Be qualified to GCSE standard in both Maths and English grade C or above
  • Have experience in Customer Service or technical (software) Service Desk role
  • Be a clear communicator, have good coordination and time management skills
  • Have an excellent, professional phone manner
  • Be fully conversant with all current Microsoft Windows platform technologies
  • Possess good written and verbal communication skills
  • Remain calm under pressure
  • Pride yourself on being a motivated self-starter with a passion to learn
  • Operate as a team player
  • Preferably have MSP experience (or 12 months of internal IT support within a Service Desk environment)
  • Possess experience in using an ITSM ticketing system
  • Have experience in providing remote support via screen-sharing software


The Opportunity:

  • To be part of a successful business dedicated to delivering   a first-class experience to our clients and employees
  • The opportunity to work in a state-of-the-art, purpose-built office, designed by ‘our people’ for ‘our people’
  • To become a valued member of a friendly supportive and dynamic team
  • Fantastic career progression and training, with opportunities to upskill on servers, cloud technologies and networking
  • Unlimited barista coffee and hot chocolate on tap
  • Multiple “team outings” per year. We work hard and play hard!
  • Dedicated 10 personal development days per annum
  • Allocated 2 Community days per annum to give back to the local community
  • Private healthcare package, from the start of your employment
  • Death in Service benefit, from the start of your employment
  • Competitive remuneration package

To apply for this role, please complete the form at the bottom of this page and attach your CV.

Support Engineer (2nd Line)

We are currently seeking a 2nd line Support Engineer to join our friendly, enthusiastic, and hard-working team supporting our rapidly growing customer base. Based at our Basildon Head Office, this is a great opportunity to work in a dynamic company whose culture encourages and rewards individual talent and exceptional team spirit.

This is a very technical role, providing support to our customers and the wider technical support teams for issues escalated from 1st line. MSP experience is essential, covering a wide range of skills ranging from Office365, Exchange Server, Hyper V and VMware, server hardware, desktop support and network monitoring.

Team collaboration and the spirit of sharing and working on problems together are a core principle of this team, and although you will work independently on issues, there is a lot of support available. We have the right team to mentor, train and support you in your IT career. Everyone from apprentices to management is willing and able to help each other, we own problems together.

If you want to take your career and technical skills to the next level, what are you waiting for? Get in touch!


The Role

  • Dealing with all allocated incidents in a timely, professional, and courteous manner
  • Multitasking complex issues
  • Highlight and escalate any incidents in line with internal escalation guidelines in a timely manner
  • Utilize allocated personal development days to maintain your technical knowledge
  • Provide support and where necessary, training to 1st Line engineers


To be successful you will

  • Be qualified to GCSE standard in both Maths and English grade C or above.
  • Have experience in Customer Service or technical (software) Service Desk role in a 2nd/3rd line environment (2 years minimum)
  • Possess clear communication, coordination, and time management skills
  • Have an excellent professional phone manner
  • Be fully conversant with all current Microsoft Windows platform (Cloud and on-prem)
  • Possess good written and verbal communication skills
  • Be calm under pressure
  • Have the passion to learn and undertake vendor training/exams to become certified
  • Always operate as a team player
  • Have MSP experience (essential)
  • Have experience in using an ITSM ticketing system
  • Have experience of providing remote support via screen-sharing software
  • Possess in-depth knowledge of Office365, Exchange Server, Hyper V and VMware, server hardware, desktop support, networking and Azure. Not just administration, but end-to-end troubleshooting
  • Possessing Solarwinds network monitoring experience is desirable, but not essential
  • Understand and be prepared to manage tickets classed as Major Incidents and Major Service Outages
  • Possess a full Driving Licence

Opportunity:

  • To be part of a successful business dedicated to delivering   a first-class experience to our clients and employees
  • The opportunity to work in a state-of-the-art, purpose-built office, designed by ‘our people’ for ‘our people’
  • To become a valued member of a friendly supportive and dynamic team
  • Fantastic career progression and training, with opportunities to upskill on servers, cloud technologies and networking
  • Unlimited barista coffee and hot chocolate on tap
  • Multiple “team outings” a year. We work hard, and play hard!
  • Dedicated 10 personal development days per annum
  • Allocated 2 Community days per annum to give back to the local community
  • Private healthcare package, from the start of your employment
  • Death in Service benefit, from the start of your employment
  • Competitive remuneration package

To apply for this role, please complete the form at the bottom of this page and attach your CV.

Send Us Your CV
First Name is required
Last Name is required
Phone Number is required
Position Sought is required
Feel free to provide more information on your experiences and the type of job role you are looking for. Then upload your CV.
A CV is required

We are currently unable to send, reply or forward emails to the Yahoo platform.
Please use an alternative email address if you wish to receive a response from Utilize.

Our web site uses cookies, including Google Analytics cookies, to better understand how you use our site. Read our Cookie Policy for more information including Google Options. By using our web site you accept our use of cookies as detailed in our Cookie Policy.