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For two decades our client retention rate has remained high and our staff turnover low - which we believe reflects the quality of our people, the culture of our company and our willingness to go the extra mile for our clients. With offices in the City of London and Essex we provide a dynamic, challenging workplace that’s also friendly, comfortable, and fun. Plus, you’ll be operating in a state-of-the-art facility with world-class tools at your disposal, allowing you to achieve your full potential.
We’re always keen to hear from passionate and talented people who would like to join our team. If you wish to be part of our exciting and growing company, send us your CV.
Current available roles include:
Remote Support Engineer (2nd Line)
We are currently seeking an engineer to join our friendly, enthusiastic and hard-working team supporting our rapidly growing customer base. This is a very technical role, providing support to our customers and the wider technical support teams for issues escalated from 1st line. MSP experience is essential, covering a wide range of skills ranging from Office365, Exchange Server, Hyper V and VMware, server hardware, desktop support and network monitoring. N-able network monitoring experience desirable but not essential. Team collaboration and the spirit of sharing and working on problems together are a core principle of this team, and although you will work independently on issues, there is a lot of support available. If you want to take your career and technical skills to the next level, get in touch.
Service Desk Analyst (1st Line Engineer)
Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients. This position requires clear communication, co-ordination, and time management to ensure clients expectations and contractual obligations are maintained The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations is paramount. This role is a typical entry level role into the client support department and is ideal for a young graduate or somebody who is passionate about delivering 1st line support on the “front line”. As this is a technical position, having a broad technical knowledge of a range of business infrastructure and networks is paramount.