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For two decades our client retention rate has remained high and our staff turnover low - which we believe reflects the quality of our people, the culture of our company and our willingness to go the extra mile for our clients. With offices in the City of London and Essex we provide a dynamic, challenging workplace that’s also friendly, comfortable, and fun. Plus, you’ll be operating in a state-of-the-art facility with world-class tools at your disposal, allowing you to achieve your full potential.

We’re always keen to hear from passionate and talented people who would like to join our team. If you wish to be part of our exciting and growing company, send us your CV.

Current available roles include:

Telemarketing Executive

We are currently seeking a Telemarketing Executive to join our friendly, enthusiastic, and hard-working sales team. This is a great opportunity to work in a dynamic company whose culture encourages and rewards individual talent and exceptional team spirit.

The Telemarketing Executive will be either an experienced appointment maker or a sales motivated self-starter who will report directly to the Telemarketing Manager.   

You will have enthusiasm and potential to help us grow our sales team and generate new business leads. This is a varied role split between uncovering new business opportunities and rekindling older existing accounts. 

This position requires clear communication, co-ordination, and organisational skills. The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations. 

If your talents and interests lie within the world of IT and new business lead generation, and you would like the opportunity to work in a culture that encourages and rewards individual talent and exceptional team spirit, then get in touch, we’d love to hear from you. 


The Role:

The priority given to all these elements is governed by the need to achieve customer satisfaction and meet performance targets: 

  • New business outbound calls to discuss IT infrastructure & Cloud journeys with a goal of setting appointments and generating leads
  • Keeping an up-to-date record of calls made and lead status on CRM
  • Demonstrating a consultative sales technique with an ability to understand the needs of each client and changing your approach accordingly
  • Work with marketing to nurture leads and generate sales
  • Ensuring data on the CRM is updated and relevant in accordance with company procedures and policies
  • Translating customer insights and feedback into strategic decisions for the future of the business

To be successful you will:

  • Be Ambitious, enthusiastic telesales / lead generation executives
  • Be highly motivated individuals with excellent communication, influencing and networking skills
  • Be resilient with a positive ‘can do’ attitude to your job
  • Excel at finding new opportunities and be able to rapidly grow new business opportunities
  • Be able to build rapport and relationships with ease and be confident in communicating with potential customers
  • Be a committed team player to achieve agreed targets and exceed them
  • Actively listen to determine client requirements and ascertain potential opportunities


Opportunity:

  • To be part of a successful business dedicated to delivering a first-class experience to our clients and employees
  • The opportunity to work in a state-of-the-art, purpose-built office, designed by ‘our people’ for ‘our people’
  • To become a valued member of a friendly supportive and dynamic team
  • Fantastic career progression and training, with opportunities to upskill and cross-train
  • Unlimited barista coffee and hot chocolate on tap
  • Multiple “team outings” a year. We work hard and play hard!
  • Dedicated 10 personal development days per annum
  • Allocated 2 Community days per annum to give back to the local community
  • Private healthcare package, from the start of your employment
  • Death in Service benefit, from the start of your employment
  • Competitive remuneration package

 

Human Resources Assistant

Reporting directly to the HR Officer; this position primarily supports the administrative function of the Human Resources department within the Utilize group. This position may also expand into other facets of the human resources department such as (but not limited to); recruitment, data collection, compliance, legal and employee engagement.

This position requires clear communication and co-ordination skills.

As a HR Assistant you will be responsible for the life cycle of the employees in your designated area from an administrative standpoint. For example; producing contracts and offer letters, processing and preparing amendments to contracts and employee terms and conditions and ensuring compliance with company policies.

To be successful you will have previous experience within a HR function in a busy, fast paced environment. A good working knowledge of policies and procedures and supporting a HR Manager is essential. Experience within professional services would be advantageous as well as experience using PeopleHR (or other HR software). CIPD level 3 or equivalent would also be beneficial.

Utilize plc and its group of companies represent a young, dynamic and growing business in which to forge a career. Established in 1997 the company has a strong heritage in delivering industry leading technology services across the South East. Averaging 23% growth year on year, since its inception, Utilize enjoys low staff and customer churn rates coupled with an aggressive acquisition and growth strategy, offering management a challenging and rewarding environment to work in.

The priority given to all these elements is governed by the need to achieve customer satisfaction and meet performance targets. These responsibilities and duties may change in due course of business.

The Role:

• Creating offer documentation for new joiners, including offer letter and contracts for sign off by HR Officer

• Administrating online background checks (DBS Checks) if required

• Producing documentation for all aspects of the employee life cycle, including (but not limited to) leavers, changes to terms and conditions, maternity and paternity probations, company policy documentation and flexible working requests

• Collating and managing existing HR records and maintaining accurate and up to date employee data in line with company requirements

• Employee benefit administration including private medical insurance, death in service, annual leave and long service

• Responding to queries both internally and externally by email, telephone and video call

• Ensuring required standards of data quality and protection are adhered to at all times

• Act as a first line for employee queries/requests, escalating to relevant business unit as required

In addition to the above, the following responsibilities also apply:

• Ensuring all employee paperwork, contracts and details are generated, present and proper and updated in HR software

• Ensuring all staff have quarterly appraisals / one-page plans and updated in HR software

• Ensuring all staff have a current and relevant Job Specification, reviewed annually

To be successful you will be:

  • GCSE standard including Maths and English grade – C or above
  • Excellent professional phone manner
  • Excellent communication and customer service skills, both oral and written
  • Excellent multi-tasking and organisation skills
  • Human Resources: 2 years (required)

 Licence/Certification:

  • CIPD (Chartered Institute of Personnel and Development) (preferred)
  • CPP (Certificate in Personal Practice) (preferred)

The Opportunity:

  • To be part of a successful business dedicated to delivering a first-class experience to our clients and employees
  • The opportunity to work in a state-of-the-art, purpose-built office, designed by ‘our people’ for ‘our people’
  • To become a valued member of a friendly supportive and dynamic team
  • Fantastic Career progression and training, with opportunities to upskill on servers, cloud technologies and networking
  • Unlimited barista coffee and hot chocolate on tap
  • Dedicated 10 personnel development days per annum
  • Allocated 2 Community days per annum to give back to the local community
  • Private healthcare package, from the start of your employment
  • Death in Service Benefit, from the start of your employment
  • Competitive remuneration package

Service Desk Analyst (1st Line Engineer)

This entry level role is an excellent opportunity for a young graduate or individual who is passionate about IT who may already have experience. You will have the opportunity to work in a culture that encourages and rewards individual talent and exceptional team spirit.

As part of a friendly and supportive team, you will report directly to the Service Desk 1st Line Team Leader.  The position encompasses the delivery of 1st line remote support and triage services for all our contracted and non-contracted clients. This position requires clear communication, co-ordination, and time management to ensure clients expectations and contractual obligations are maintained.

The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement is paramount. As this is a technical position, having a broad technical knowledge of a range of business infrastructure and networks is required.

We have the right team to mentor, train and support you in your IT career. Everyone from apprentices to management help and support each other, we own problems together. If your talents and interests lie within the world of IT, begin your career journey at Utilize, we are the ideal fit.

Get in touch, we’d love to hear from you.


The Role:

  • Dealing with all allocated incidents in a timely, professional, and courteous manner either by phone or electronically
  • Access and resolve client hardware and software issues
  • Clearly communicate all courses of action with the client
  • Full compliance with Service Desk procedures
  • Highlight and escalate any incidents in line with internal escalation guidelines in a timely manner
  • Utilize allocated personal development days to maintain your technical knowledge
  • Carry out any other duties within the Service Desk as requested by the Service Desk 1st Line Team Leader


To be successful you will:

  • Be qualified to GCSE standard in both Maths and English grade C or above
  • Have experience in Customer Service or technical (software) Service Desk role
  • Be a clear communicator, have good co-ordination and time management skills
  • Have an excellent, professional phone manner
  • Be fully conversant with all current Microsoft Windows platform technologies
  • Possess good written and verbal communication skills
  • Remain calm under pressure
  • Pride yourself on being a motivated self-starter with a passion to learn
  • Operate as a team player
  • Preferably have MSP experience (or 12 months internal IT support within a Service Desk environment)
  • Possess experience of using an ITSM ticketing system
  • Have experience of providing remote support via screen sharing software


The Opportunity:

  • To be part of a successful business dedicated to delivering   a first-class experience to our clients and employees
  • The opportunity to work in a state-of-the-art, purpose-built office, designed by ‘our people’ for ‘our people’
  • To become a valued member of a friendly supportive and dynamic team
  • Fantastic career progression and training, with opportunities to upskill on servers, cloud technologies and networking
  • Unlimited barista coffee and hot chocolate on tap
  • Multiple “team outings” per year. We work hard and play hard!
  • Dedicated 10 personal development days per annum
  • Allocated 2 Community days per annum to give back to the local community
  • Private healthcare package, from the start of your employment
  • Death in Service benefit, from the start of your employment
  • Competitive remuneration package

Customer Service Representative

This role is an excellent opportunity for an individual who is passionate about IT and customer service delivery.

As part of a friendly and supportive team, you will report directly to the CSR Team Leader.  You will partner with our customers and internal teams to ensure their long-term success through excellent customer service and complaint handling. Assisting in servicing a portfolio of clients, you will ensure sales requests are serviced and contractual renewals are updated and current.

This position requires clear communication, co-ordination, and management. The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations.

If your talents and interests lie within the world of IT and customer service, and you would like the opportunity to work in a culture that encourages and rewards individual talent and exceptional team spirit, then get in touch, we’d love to hear from you.


The Role:

As a Customer Service Representative (CSR) your responsibilities cover 2 key areas:

  1. Building and maintaining strong relationships with clients
  2. Connecting with key business executives and stakeholders to facilitate ad-hoc / inbound sales requests along with renewals of key solutions and services, alongside the Internal Sales team and Account Directors.


To be successful you will:

  • Preferably have customer service and / or technical certifications or training – ideally M365 Fundamentals.
  • Possess a good knowledge of Microsoft applications (Word, Excel, PowerPoint, Teams).
  • Have excellent communication skills with a great telephone manner and personality.
  • Possess a basic understanding of a typical customer’s infrastructure and computing network and a knowledge of applications and programmes to keep them secure.
  • Ability to comprehend customer requirements and articulate value propositions
  • Relationship skills with natural flair for engaging people
  • Demonstrate an excellent knowledge of Utilize service and product offering
  • Have good planning and organisation skills
  • Demonstrate the ability to manage and prioritise own time and work to tight deadlines
  • Remain calm under pressure
  • Operate as a team player

 

The Opportunity:

  • To be part of a successful business dedicated to delivering a first-class experience to our clients and employees
  • The opportunity to work in a state-of-the-art, purpose-built office, designed by ‘our people’ for ‘our people’
  • To become a valued member of a friendly supportive and dynamic team
  • Fantastic career progression and training.
  • Unlimited barista coffee and hot chocolate on tap
  • Multiple “team outings” per year. We work hard and play hard!
  • Dedicated 10 personal development days per annum
  • Allocated 2 Community days per annum to give back to the local community
  • Private healthcare package, from the start of your employment
  • Death in Service benefit, from the start of your employment
  • Competitive remuneration package
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