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For two decades our client retention rate has remained high and our staff turnover low - which we believe reflects the quality of our people, the culture of our company and our willingness to go the extra mile for our clients. With offices in the City of London and Essex we provide a dynamic, challenging workplace that’s also friendly, comfortable, and fun. Plus, you’ll be operating in a state-of-the-art facility with world-class tools at your disposal, allowing you to achieve your full potential.

We’re always keen to hear from passionate and talented people who would like to join our team. If you wish to be part of our exciting and growing company, send us your CV.

Current available roles include:

Service Desk Co-Ordinator

This entry level role is an excellent opportunity for anyone with a strong interest in IT. You will have the opportunity to work in a culture that encourages and rewards individual talent and exceptional team spirit.

As part of a friendly and supportive team, you will report directly to the Co-Ordinator Team Leader. This role is for someone just starting their career in IT and looking for an opportunity to gain new skills, obtain valuable customer-facing experience, and acquiring the right knowledge to progress their career. Career progression at Utilize is encouraged and supported, we want you to succeed! Day to day, you will be the first point of contact for all customer issues and queries. Listening to our customers, and ensuring accuracy in recording of incidents and paying attention to detail are essential. You will be logging issues, queries and general enquiries into our ITSM package whether raised by our customer via phone, email or our portal.

Training is provided to help you upskill in Office365, Exchange and Server administration, as well as many other technical areas. The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement is paramount.

If your talents and interests lie within the world of IT, begin your career journey at Utilize, we are the ideal fit. Get in touch we’d love to hear from you. We have the right team to mentor, train and support you in your IT career. Everyone from management to apprentices help each other, we own problems together.

The Role:

  • Dealing with all allocated incidents in a timely, professional, and courteous manner either by phone or electronically
  • Accurate ticket logging, gauging impact and severity.
  • Clearly communicate all courses of action with the client
  • Full compliance with Service Desk procedure
  • Highlight and escalate any incidents in line with internal escalation guidelines in a timely manner
  • Utilize allocated personnel development days to keep technical knowledge up to date
  • Carry out any other duties within the Service Desk as requested by the Co-Ordinator Team Leader

To be successful you will be:

  • GCSE standard in both Maths and English grade – C or above.
  • Clear communication, co-ordination, and time management skills
  • Excellent professional phone manner
  • Good written and verbal communication skills
  • Calm under pressure
  • Motivated self-starter with a passion to learn
  • Team player
  • Willing to learn new technologies and upskill at a fast pace
  • Excellent customer service

The Opportunity:

  • To be part of a successful business dedicated to delivering a first-class experience to our clients and employees
  • The opportunity to work in a state-of-the-art, purpose-built office, designed by ‘our people’ for ‘our people’
  • To become a valued member of a friendly supportive and dynamic team
  • Fantastic Career progression and training, with opportunities to upskill on servers, cloud technologies and networking
  • Unlimited barista coffee and hot chocolate on tap
  • Dedicated 10 personnel development days per annum
  • Allocated 2 Community days per annum to give back to the local community
  • Private healthcare package, from the start of your employment
  • Death in Service Benefit, from the start of your employment
  • Competitive remuneration package (£17.5k pa plus benefits)

Remote Support Engineer (2nd Line)

We are currently seeking a Remote Support Engineer to join our friendly, enthusiastic, and hard-working team supporting our rapidly growing customer base. This is a great opportunity to work in a dynamic company whose culture encourages and rewards individual talent and exceptional team spirit.

This is a very technical role, providing support to our customers and the wider technical support teams for issues escalated from 1st line. MSP experience is essential, covering a wide range of skills ranging from Office365, Exchange Server, Hyper V and VMware, server hardware, desktop support and network monitoring.

Team collaboration and the spirit of sharing and working on problems together are a core principle of this team, and although you will work independently on issues, there is a lot of support available. We have the right team to mentor, train and support you in your IT career. Everyone from apprentices to management are willing and able to help each other, we own problems together.

If you want to take your career and technical skills to the next level, what are you waiting for? Get in touch!


The Role:

  • Dealing with all allocated incidents in a timely, professional, and courteous manner
  • Multitasking complex issues
  • Highlight and escalate any incidents in line with internal escalation guidelines in a timely manner
  • Utilize allocated personal development days to maintain your technical knowledge
  • Provide support and where necessary, training to 1st Line engineers


To be successful you will:

  • Be qualified to GCSE standard in both Maths and English grade C or above.
  • Have experience in Customer Service or technical (software) Service Desk role in a 2nd/3rd line environment (2 years minimum)
  • Possess clear communication, co-ordination, and time management skills
  • Have an excellent professional phone manner
  • Be fully conversant with all current Microsoft Windows platform (Cloud and on-prem)
  • Possess good written and verbal communication skills
  • Be calm under pressure
  • Have the passion to learn and undertake vendor training/exams to become certified
  • Always operate as a team player
  • Have MSP experience (essential)
  • Have experience of using an ITSM ticketing system
  • Have experience of providing remote support via screen sharing software
  • Possess in depth knowledge of Office365, Exchange Server, Hyper V and VMware, server hardware, desktop support, networking and Azure. Not just administration, but end to end troubleshooting
  • Possessing Solarwinds network monitoring experience is desirable, but not essential
  • Understand and be prepared to manage tickets classed as Major Incidents and Major Service Outages
  • Possess a full Driving Licence


Opportunity:

  • To be part of a successful business dedicated to delivering   a first-class experience to our clients and employees
  • The opportunity to work in a state-of-the-art, purpose-built office, designed by ‘our people’ for ‘our people’
  • To become a valued member of a friendly supportive and dynamic team
  • Fantastic Career progression and training, with opportunities to upskill on servers, cloud technologies and networking
  • Unlimited barista coffee and hot chocolate on tap
  • Multiple “team outings” a year. We work hard, and play hard!
  • Dedicated 10 personal development days per annum
  • Allocated 2 Community days per annum to give back to the local community
  • Private healthcare package, from the start of your employment
  • Death in Service benefit, from start of your employment
  • Competitive remuneration package

Service Desk Analyst (1st Line Engineer)

This entry level role is an excellent opportunity for a young graduate or individual who is passionate about IT who may already have experience. You will have the opportunity to work in a culture that encourages and rewards individual talent and exceptional team spirit.

As part of a friendly and supportive team, you will report directly to the Service Desk 1st Line Team Leader.  The position encompasses the delivery of 1st line remote support and triage services for all our contracted and non-contracted clients. This position requires clear communication, co-ordination, and time management to ensure clients expectations and contractual obligations are maintained.

The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement is paramount. As this is a technical position, having a broad technical knowledge of a range of business infrastructure and networks is required.

We have the right team to mentor, train and support you in your IT career. Everyone from apprentices to management help and support each other, we own problems together. If your talents and interests lie within the world of IT, begin your career journey at Utilize, we are the ideal fit.

Get in touch, we’d love to hear from you.


The Role:

  • Dealing with all allocated incidents in a timely, professional, and courteous manner either by phone or electronically
  • Access and resolve client hardware and software issues
  • Clearly communicate all courses of action with the client
  • Full compliance with Service Desk procedures
  • Highlight and escalate any incidents in line with internal escalation guidelines in a timely manner
  • Utilize allocated personal development days to maintain your technical knowledge
  • Carry out any other duties within the Service Desk as requested by the Service Desk 1st Line Team Leader


To be successful you will:

  • Be qualified to GCSE standard in both Maths and English grade C or above
  • Have experience in Customer Service or technical (software) Service Desk role
  • Be a clear communicator, have good co-ordination and time management skills
  • Have an excellent, professional phone manner
  • Be fully conversant with all current Microsoft Windows platform technologies
  • Possess good written and verbal communication skills
  • Remain calm under pressure
  • Pride yourself on being a motivated self-starter with a passion to learn
  • Operate as a team player
  • Preferably have MSP experience (or 12 months internal IT support within a Service Desk environment)
  • Possess experience of using an ITSM ticketing system
  • Have experience of providing remote support via screen sharing software


The Opportunity:

  • To be part of a successful business dedicated to delivering   a first-class experience to our clients and employees
  • The opportunity to work in a state-of-the-art, purpose-built office, designed by ‘our people’ for ‘our people’
  • To become a valued member of a friendly supportive and dynamic team
  • Fantastic career progression and training, with opportunities to upskill on servers, cloud technologies and networking
  • Unlimited barista coffee and hot chocolate on tap
  • Multiple “team outings” per year. We work hard and play hard!
  • Dedicated 10 personal development days per annum
  • Allocated 2 Community days per annum to give back to the local community
  • Private healthcare package, from the start of your employment
  • Death in Service benefit, from the start of your employment
  • Competitive remuneration package
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