Tell us about your career path and what’s led you to the role you’re in today?
Leaving school, I originally wanted to go into Aircraft Engineering being an air cadet with the RAF. I started college and shortly after secured an Engineering Apprenticeship, but after 4-5 months I realised that this wasn’t for me and began researching a career in IT. The first opportunity I got was an Apprenticeship with Utilize, which came via our old Apprenticeship partner QA.
I settled into the business, working in the internal workshop and doing administrative tasks for Clients. As my exposure to more complex technology and more challenging tasks increased, so too did my confidence and drive for working in IT. After a year of my Apprenticeship, I was able to move into a full-time role on the 1st Line Team, where I worked on Client issues and also assisted my colleagues day-to-day, thanks to the exposure to incidents I had enjoyed as an Apprentice.
In due course, my Managers recognised how much of my day was spent assisting colleagues. The Team decided to create a new role devoted to assisting and training the 1st Line Team, and I was awarded the 1st Line Technical Lead Role. In this position, I took on the management of the Apprentice Team and the course, which I knew well having completed the program myself. Since then, I have headed up the Team of Apprentices which has now grown to its largest size (currently standing at 6 concurrent apprentices).