Fully Managed IT Support
Expertly guiding your business.
Wherever you are on your technology journey, it’s vital that your end users are unhindered and enabled by technology to achieve your business goals. From driving efficiencies and productivity to attracting new talent – we understand the vital role technology plays in a business toward affecting positive outcomes. That’s where our fully managed ASCEND IT support fits in.
Dedicated Account Director
Quarterly strategic roadmap reviews to ensure continuous technology adoption.
Asset & Licensing Management
Ensuring your IT stack is optimised, cost effective and aligns with your business goals.
Training, Videos, & Workshops
Learn about the latest technologies and how they impact your business.
Taking helpdesk to the next level. Techbar is ASCEND’s ‘How do I?’ problem solving service.
Experience a different approach
Want to know what makes Utilize so different? ASCEND is our revolutionary service level agreement offering inclusive IT Support, Professional Services labour for Consultancy and Projects on a cost-per-user per month basis. No surprises, just continuous improvement.Find out how ASCEND can help your business
Taking the IT helpdesk to a higher level.
Offered as part of ASCEND, this new service provides the ability to have short, accessible 1-2-1 discussions with a Consultant. Your teams will have their 'How do I?' questions answered quickly and efficiently - allowing you to extract the maximum benefit from the technology you have in place.Click for more information about Techbar
Our statistics speak for themselves
Average CallAnswer Time
1st LineFix Rate
Why choose our fully managed IT Support service:
Unify your technology under one provider, who has clear accountability for managing its performance and functionality.
Our fully dedicated IT and Communication Support Teams are all under one roof. They work together to deliver exceptional support when you need it.
We are a Microsoft Gold Partner and hold ISO-9001 and ISO-27001 accreditations; acknowledgments of our quality service and sound information security practices.
Predictable monthly fee
With your ASCEND service level agreement, everything's included in one monthly fee. Set up, Support, Security, Communications, Projects and Consultancy - no barriers, no surprises.
Case study"Utilize are very much part of our business, because without them we wouldn’t function”
Utilize provide outstanding levels of support and keeps the team up to date with all their technology needs.