An all-inclusive managed service agreement designed specifically for customers who:

  • Have business critical workloads.
  • Need to drive their business forward through Digital Transformation.
  • Don’t have their own in-house IT support teams.
  • May have a limited in-house IT support team.
  • Require insight and vision for Cloud and future technologies.
  • Want to collaborate on creating a technology roadmap.
  • Require both consultative advice and support.
  • Want a predictable, inclusive agreement that energises their business.
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INNOVATE is the core delivery platform for ASCEND with all the key features of our business focused technology enablement programme in place. It not only includes a comprehensive technology support and security package, but also access to our technology analysis and adoption services, strategy, consultancy and all inclusive project management, delivery and implementation.

INNOVATE gives your business all the tools you need to perform at its full potential. Unlike your traditional IT Partner, INNOVATE offers empowering value with no hidden costs, predictable fees, unlimited consultancy, project planning and implementation, free skills and training webinars and access to TechBar - the unique problem solving service.


  • Dedicated Account Director - Your virtual CIO.
    • A dedicated Account Director ensures a high touch strategic approach to technological deployment and utilisation across a clients’ business. Vertically focused, business goal led Account Director
    • Regular review meetings to guide your business transformation
    • Engage across your senior leadership teams - working strategically within a virtual CTO capacity
    • Technology road map and strategy planning
    • Enables clear IT budget forecasting.
  • Business Analysis Consultancy - Working across your stakeholder teams, within your business, to understand your business goals and overcome challenges.
    • Power Platform consultancy and delivery of project solutions - all inclusive.
    • Full security consultancy.
  • Cloud Consult - Consultations with Cloud experts offering tailored advice and solutions suited to your business. Overcome existing Cloud challenges or help to bring your business into the new era of working with the technology that’s right for you.
  • Innovative Subscription-based Model - Makes IT provision and its related costs within a business scalable and predictable. This allows our clients to procure their IT support in the same way they consume application software. A new approach to IT procurement.
  • No Upfront Project Costs - This allows clients to drive business-critical technology projects without the upfront Capex investment. Instead, all associated project costs are spread throughout the lifetime of their INNOVATE contract. Includes planning, project management and delivery. Accelerates modernisation projects and stream-lines business efficiency.
  • Proactive Break/Fix Support - IT support for your on-premise infrastructure and Cloud incidents - across the Microsoft platform including Microsoft 365, Office 365, Teams, SharePoint, Azure and Power Platform. Escalation to Microsoft Advanced Support if required.
  • TechBar - The next level on from the traditional help desk. TechBar is ASCEND’s ‘How do I?’ problem solving service to employees, helping them overcome the key challenges with their available Technology.
  • Pro-active Advanced Infrastructure Monitoring - Software deployed to your network, monitoring and alerting the Utilize Helpdesk pro-actively of any faults likely to arise, keeping your business online and connected.
  • Base Line Security - Implementation of rigid security systems, protocols and Dark Web scanning service, protecting your business from the threat of cyber criminals.
  • Unlimited Virtual Events - Attend all of our webinars at no extra cost, gain invaluable insights from our leading experts and learn how your teams can get the most from your Technology.


CALL OUR TEAM TODAY ON 0330 135 9411

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