An all-inclusive managed service agreement designed specifically for customers who:

  • Have business critical workloads.
  • Need to drive their business forward through Digital Transformation.
  • Don’t have their own in-house IT support teams.
  • May have a limited in-house IT support team.
  • Require insight and vision for Cloud and future technologies.
  • Want to collaborate on creating a technology roadmap.
  • Require both consultative advice and support.
  • Mission critical data needs to be protected or data security is paramount.
  • Want a predictable, inclusive agreement that energises their business.
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The right technology is integral to set you on your pathway to success, but without a robust security strategy and support it is impossible to maintain your progression uninhibited.

ELEVATE includes all of the technology that your business needs to thrive in this modern era of business, but in addition, features enhanced security and reporting for businesses where mission critical data needs to be protected or data security is paramount.


  • Unlimited Remote Platform Support - Untapped support from our technical specialists who will diagnose and resolve your business challenges and break-fix faults.
  • TechBar - The next level on from the traditional help desk. TechBar is ASCEND’s ‘How do I?’ problem solving service to employees, helping them overcome the key challenges with their available Technology.
  • Unlimited Remote Events - Attend all of our webinars at no extra cost, gain invaluable insights from our leading experts and learn how you can get the most from your Technology.
  • Cloud Consult - Consultations with Cloud experts offering tailored advice and solutions suited to your business. Overcome existing Cloud challenges or help to bring your business into the new era of working with the technology that’s right for you.
  • Pro-active Advanced Infrastructure Monitoring - Software deployed to your network, monitoring and alerting the Utilize Helpdesk pro-actively of any faults likely to arise, keeping your business online and connected.
  • Enhanced Security - Robust, all encompassing security measures above the base line, securing your business from all cyber threats. Full security review, hardware patching, services password review, recon reports Netwrix reporting, SSL management, penetration testing and more.
  • VIP Escalation Pack - VIP access to customer support, enabling your calls to be answered sooner and solutions implemented quicker.
  • 24/7/365 Support - Round the clock, unlimited remote and onsite support for business, ensuring your uptime is maximised even outside of working hours.
  • Service Delivery Manager - A dedicated Service Delivery Manager providing ongoing support, trend analysis and problem resolutions to enable your business to focus on what you do best.
  • Critical Out of Hours Alerting - Implementation of critical alerts that run 24/7/365, monitored by and reacted immediately to by our 24 hour team, maintaining your systems security.


CALL OUR TEAM TODAY ON 0330 135 9411

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