Call Analytics

Maximise the capabilities of Cloud communications and deliver the insights that drive your business forward.

Gain maximum visibility over your customer interactions and identify opportunities to improve customer service and operational efficiency with Akixi’s powerful, easy-to-use solutions.

Call Analytics
Call Reporting and Analytics

Call Reporting and Analytics

The Akixi Cloud-based call management and analytics platform can provide your business with real-time and historical call data analytics, allowing you to monitor, analyze and track customer interactions.

With flexible and scalable call management solutions for every business size, the call analytics that Akixi provides can improve the efficiency and consistency of your company’s communications.

Great data insights

Great data insights

Akixi’s Cloud-based call management and analytics platform provides your business with real-time and historical call data analytics, with a choice of over 400 sets of historic and real-time statistics, brought to life with easy-to-assimilate charts, dials and alarms.

Akixi features:

Abandoned call recovery:

Identify how many sales enquiries you’re missing every day.

Calls by time/day:

Discover when your incoming calls peak and ensure your team is sufficiently resourced to cope.

Financial statistics:

Assign estimated order values to successful inbound and outbound calls, specifying a call strike rate, and you will then see the potential revenue in the queue of calls waiting.

Wallboards and Reporting:

Create data visualisations with highly customisable tiles and schedule customised reports to be emailed directly to your inbox.

Download our guide to Akixi's key features and benefits

Cloud benefits:

Highly scalable:

From as few as two users to as many as 10,000.

Very flexible:

Increase or decrease the service as your business needs change.

Updates and enhancements:

Occur automatically

Quick and easy to set up:

With no additional hardware or software needed.

No capital expenditure is required:

There is a simple monthly per-user charge.

Anytime, anywhere access:

Via desktop, laptop, tablet, smartphone and the Akixi app.

Why Utilize

Why Utilize

Your dedicated Voice Analyst will ensure you gain maximum utilisation from the available key features and bolt-ons.

Work with an experienced and trusted Akixi partner ensuring you receive the best pricing structure and service for your business.

Read our latest communications insights

Missed calls = missed revenue

Missed calls = missed revenue

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Discover how we can help your business hit peak performance

Contact us today and speak to one of our team on how Akixi can transform your business insights

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