Maximise the capabilities of Cloud communications and deliver the insights that drive your business forward.
Gain maximum visibility over your customer interactions and identify opportunities to improve customer service and operational efficiency with Akixi’s powerful, easy-to-use solutions.
Call Reporting and Analytics
The Akixi Cloud-based call management and analytics platform can provide your business with real-time and historical call data analytics, allowing you to monitor, analyze and track customer interactions.
With flexible and scalable call management solutions for every business size, the call analytics that Akixi provides can improve the efficiency and consistency of your company’s communications.
Great data insights
Akixi’s Cloud-based call management and analytics platform provides your business with real-time and historical call data analytics, with a choice of over 400 sets of historic and real-time statistics, brought to life with easy-to-assimilate charts, dials and alarms.
Abandoned call recovery:
Identify how many sales enquiries you’re missing every day.
Calls by time/day:
Discover when your incoming calls peak and ensure your team is sufficiently resourced to cope.
Assign estimated order values to successful inbound and outbound calls, specifying a call strike rate, and you will then see the potential revenue in the queue of calls waiting.
Wallboards and Reporting:
Create data visualisations with highly customisable tiles and schedule customised reports to be emailed directly to your inbox.
Download our guide to Akixi's key features and benefits
From as few as two users to as many as 10,000.
Increase or decrease the service as your business needs change.
Updates and enhancements:
Quick and easy to set up:
With no additional hardware or software needed.
No capital expenditure is required:
There is a simple monthly per-user charge.
Anytime, anywhere access:
Via desktop, laptop, tablet, smartphone and the Akixi app.
Your dedicated Voice Analyst will ensure you gain maximum utilisation from the available key features and bolt-ons.
Work with an experienced and trusted Akixi partner ensuring you receive the best pricing structure and service for your business.