Unified Communications Providers | Utilize IT
We’re more than just talk.
Access our fully managed technology to optimise the ways in which your office-based and distributed workforces communicate.
What we do
At Utilize IT, we specialise in unified communications solutions that empower businesses to streamline communication, enhance collaboration, and support remote work. Our expertise in managed UCaaS, hosted VoIP, Microsoft Teams Voice, business mobile solutions, and call analytics ensures seamless integration of communication tools for businesses of all sizes.
With a focus on scalability, security, and cost savings, we deliver communications services that help organisations stay connected–anytime, anywhere.
Connectivity
Highly reliable and super-fast dedicated Internet access speeds with our leased line connectivity solutions.
Unified Communications
(UCaaS)
Connect and collaborate over shared information or participate in video or audio conferences with your colleagues over a single platform.
Hosted Telephony
A Cloud-based phone system for your business which is scalable and cost-effective.
Microsoft Teams Voice
Greater efficiencies and productivity, with one platform for all your communication and collaboration needs.
Business Mobile
A range of tariffs and data plans from the UK’s leading cellular networks to meet your business needs.
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Managed Services
Ensuring business continuity with advanced proactive monitoring, enhanced security filtering, backup and recovery tools.
Support
Highly trained and responsive business hours support, with unlimited and onsite support options also available.
Call Analytics
Wallboard, reports and value-added features that provide maximum scope to customise our service to your exact needs.
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Consultation and Projects
No barriers, no surprises.
Why wait to implement your business-critical IT and Communications Projects. ASCEND is our revolutionary service level agreement, which offers inclusive Professional Services labour for Consultancy and Projects on a cost-per-user per month basis.
Find out moreWhy partner with us for your Unified Communications:
IT and Communications
We’re experts in IT and Communications and can offer fully integrated solutions that benefit your business.
Simplify your IT
ASCEND delivers IT and telephony services and support in one scalable service level agreement simplifying management and billing.
Predictable monthly fee
With our ASCEND service level agreement, everything’s included for one monthly fee. Set up, Support, Security, Communications, Projects and Consultancy – no barriers, no surprises.
Bring your number with you!
Your phone number is part of your business identity. When you move to Utilize you can bring your number (or numbers) with you at no extra charge.
What is Unified Communications?
Unified Communications (UC) is a comprehensive approach to business communication that integrates various communication tools into a single platform. By combining voice calls, video conferencing, instant messaging, and collaboration tools, businesses can improve efficiency and provide a superior customer experience. Importance of Unified Communications in modern business
Seamless collaboration
Connect teams across different locations with integrated communication solutions.
Flexibility for remote work
Support hybrid and remote teams with cloud-based communication systems.
Increased productivity
Reduce time spent switching between platforms with a unified solution.
Cost savings
Lower expenses by replacing outdated telephony systems with modern UC platforms.
Improved customer engagement
Provide quick and efficient support through multiple communication channels.
Key features of Unified Communications providers
As a leading unified communications provider, Utilize IT offers a range of features to help businesses optimise their communication systems.
Integrated messaging services
- Instant messaging for quick internal communication.
- Presence indicators to show availability status.
- Secure chat functionality for sensitive business discussions.
Video and audio conferencing
- HD video conferencing to enhance team meetings.
- Integrated VoIP calls for high-quality voice communication.
- Screen sharing and file transfer for efficient collaboration.
VoIP and SIP technologies
- Hosted VoIP solutions for reliable, cloud-based phone systems.
- SIP trunking to streamline business telephony with scalable connections.
- Call analytics to monitor call quality and performance.
Collaboration tools
- Microsoft Teams Voice integration for seamless business calls.
- File sharing and document collaboration in real-time.
- Operator Connect for easy PSTN calling within Microsoft Teams.
Mobility and remote access
- Business mobile solutions to support remote work and on-the-go communication.
- Softphone applications to turn any mobile device into a business phone.
- Secure access to UC platforms from anywhere, with cloud-based hosting.
Innovations and trends in Unified Communications
The future of unified communications solutions is driven by innovation and digital transformation. Here’s what’s shaping the industry:
How to choose the right Unified Communications provider
Selecting the right service provider is crucial to ensuring a successful unified communications strategy.
Assessing business needs
- Identify communication challenges and areas for improvement.
- Determine the best communication tools for your team’s workflow.
- Consider scalability to accommodate future growth.
Evaluating technology compatibility
- Ensure seamless integration with existing platforms such as CRM and ERP systems.
- Look for compatibility with Microsoft Teams, VoIP, and cloud solutions.
- Check for mobile device support for remote teams.
Considering future scalability
- Choose a provider that offers flexible solutions to grow with your business.
- Opt for cloud-based UC services that can be easily expanded.
- Ensure access to ongoing updates and managed communication services.
Why choose Utilize IT as your Unified Communications provider?
Utilize IT delivers bespoke communication solutions tailored to your business. Our managed communication services help companies of all sizes achieve:
Seamless collaboration
Integrated voice, messaging, and video conferencing.
Scalable solutions
Adaptable cloud-based platforms that grow with your business.
Expert support
End-to-end management, training, and ongoing optimisation.
Cost-effective communication
Reduced infrastructure costs with hosted VoIP and SIP solutions.
Frequently Asked Questions
Unified Communications as a Service (UCaaS) consolidates voice, messaging, video, and collaboration tools into one cloud-based platform, allowing businesses to streamline operations and improve efficiency.
UC integrates multiple communication tools into a single system, reducing costs, improving collaboration, and enhancing customer experiences by enabling seamless communication across teams and devices.
Consider your business needs, preferred communication tools, and scalability. Look for a service provider that offers reliable uptime, secure data handling, and seamless platform integration.
Essential features include video conferencing, instant messaging, VoIP, cloud integration, mobility support, and strong security measures like end-to-end encryption and multi-factor authentication.
Modern UC solutions employ encryption, authentication protocols, and secure cloud storage to safeguard business data. Choosing a reputable service provider ensures compliance with industry security standards.
Yes, UC platforms integrate with Microsoft Teams, CRM systems, email services, and other enterprise tools, enabling smooth data exchange and improving efficiency.
Ready to hit peak performance?
If you’re ready to optimise your workforce communications and transform your digital journey, simply book your free audit today. Alternatively, you can speak to a friendly member of our team to answer any questions.
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