Career opportunity - Technology Solutions Architect

Account Manager

Reporting directly to the Technology Solutions Architect Team Leader this position encompasses the delivery of network projects and support services for all contracted and non-contracted network clients. This position requires someone who is a flexible, empathetic, bridge-builder.  

Utilize is passionate about technology and has a clear and concise vision – to become the largest and most influential technology partner for small to medium sized businesses in the South East. We are on key vendor Partner Advisory Councils and have a direct influence over key technology trends, regularly attending councils and conferences across the globe (Microsoft, HPE, VMWare, Sophos, Sage, SonicWALL and Gamma to name a few). If you are passionate about people and technology and are keen to be challenged, please read on. 

Get in touch, we’d love to hear from you.

The role:

  • Implementation and delivery of installation projects to contracted and non-contracted customers (minor) 
  • Recommendations of relevant new technical procedures to Technology Solutions Manager 
  • Direct and in-direct pre-sales assistance to sales team in solution design and delivery (EG minor surveys and reports) 
  • Technical escalation point of contact for more junior engineers and support staff 
  • Eligible for delivery of out of hours network support services to contracted 24/7 customers, when required, on a rota basis (opt in) 
  • Delivery of network support services to contracted and non-contracted customers (where required) 
  • Ensuring all SLA obligations are met in delivery of above services (where required) 

To be successful you will:

  • Degree in Computer Science or similar IT related qualifications 
  • CompTIA N+ and / or Microsoft specific qualifications (MCP / MCSE) and / or Cisco (CCNA) 
  • All round “good” knowledge of portfolio services and products 
  • Ability to resolve typical 2nd line queries and escalations such as (but not limited to) Complex desktop / PC related issues, Server or network troubleshooting, Office 365 administration 
  • Good knowledge of industry on premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions 
  • Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud 
  • Ability to engage with more technical engineers convincingly 
  • Regular demonstration of keeping up to date with current and future technologies 
  • Excellent communication and customer service skills, both oral and written 
  • Ability to manage and prioritise own time and work to tight service metrics 
  • Work as part of multi-disciplined teams and collaborate effectively 
  • Excellent multi-tasking and organisation skills 

The opportunity:

  • To be part of a successful business dedicated to delivering a first-class experience to our clients and employees 
  • To become a valued member of a friendly supportive and dynamic team 
  • Fantastic career progression and training 
  • Multiple “team outings” a year 
  • Dedicated 10 personal development days per annum 
  • Allocated 2 Community days per annum to give back to the local community 
  • Private healthcare package, from the start of your employment 
  • Death in Service benefits, from the start of your employment 
  • Competitive remuneration package 

View more jobs

To apply for this role, please complete this form and attach your CV.