Career opportunity - Service Desk Coordinator

Service Desk Coordinator

This entry level role is an excellent opportunity for anyone with a strong interest in IT.

You will have the opportunity to work in a culture that encourages and rewards individual talent and exceptional team spirit. 

As part of a friendly and supportive team, you will report directly to the Coordinator Team Leader. This role is for someone just starting their career in IT and looking for an opportunity to gain new skills, obtain valuable customer-facing experience, and acquiring the right knowledge to progress their career. Career progression at Utilize is encouraged and supported, we want you to succeed! 

Day to day, you will be the first point of contact for all customer issues and queries. Listening to our customers, and ensuring accuracy in recording of incidents and paying attention to detail are essential. You will be logging issues, queries and general enquiries into our ITSM package whether raised by our customer via phone, email or our portal. 

Training is provided to help you upskill in Office365, Exchange and Server administration, as well as many other technical areas. The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement is paramount. 

If your talents and interests lie within the world of IT, begin your career journey at Utilize, we are the ideal fit. Get in touch we’d love to hear from you. We have the right team to mentor, train and support you in your IT career. Everyone from management to apprentices help each other, we own problems together. 

Get in touch, we’d love to hear from you.

The role:

  • Dealing with all allocated incidents in a timely, professional, and courteous manner either by phone or electronically 
  • Clearly communicate all courses of action with the client 
  • Full compliance with Service Desk procedure 
  • Highlight and escalate any incidents in line with internal escalation guidelines in a timely manner 
  • Implementation and / or fulfilment of remote service requests and installations when required 
  • Utilize allocated personnel development days to keep technical knowledge up to date 
  • Carry out any other duties within the Service Desk as requested by the Co-Ordinator Team Leader

To be successful you will:

  • GCSE standard including Maths and English grade – C or above 
  • Excellent professional phone manner 
  • Excellent communication and customer service skills, both oral and written 
  • Excellent multi-tasking and organisation skills 
  • Calm under pressure 
  • Motivated self-starter with a passion to learn 
  • Team player 
  • Willing to learn new technologies and upskill at a fast pace 

The opportunity:

  • To be part of a successful business dedicated to delivering a first-class experience to our clients and employees 
  • The opportunity to work in a state-of-the-art, purpose-built office, designed by ‘our people’ for ‘our people’ 
  • To become a valued member of a friendly supportive and dynamic team 
  • Fantastic Career progression and training, with opportunities to upskill on servers, cloud technologies and networking 
  • Unlimited barista coffee and hot chocolate on tap 
  • Dedicated 10 personnel development days per annum 
  • Allocated 2 Community days per annum to give back to the local community 
  • Private healthcare package, from the start of your employment 
  • Death in Service Benefit, from the start of your employment 
  • Competitive remuneration package 

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To apply for this role, please complete this form and attach your CV.