Career opportunity - Network Engineer (Onsite)

Network Engineer (Onsite)

Reporting directly to the On-Site Resource Team Leader this position encompasses the delivery of on-site support services for all contracted and non-contracted clients. This position requires someone who is precise and highly responsive to ensure success in this role.

Get in touch, we’d love to hear from you.

The role:

  • Delivery of on-site support services to contracted and non-contracted customers
  • Ensuring all incidents and service requests are managed through ITSM package
  • Ensuring all SLA obligations are met in delivery of above services
  • Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to appropriate team/s
  • Implementation and / or fulfilment of remote service requests and installations when required
  • Point of escalation, guidance and mentoring for junior staff
  • Recommendations of relevant improvements, new technical procedures, products or services to line management

To be successful you will:

  • Degree in Computer Science or similar IT related qualifications
  • CompTIA N+ and / or Microsoft specific qualifications (MCP / MCSE) and / or Cisco (CCNA)
  • All round “good” knowledge of portfolio services and products
  • Ability to resolve typical 2nd line queries and escalations such as (but not limited to) Complex desktop / PC related issues, Server or network troubleshooting, Office 365 administration
  • Good knowledge of industry on premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions
  • Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud
  • Ability to engage with more technical engineers convincingly
  • Regular demonstration of keeping up to date with current and future technologies
  • Excellent communication and customer service skills, both oral and written
  • Ability to manage and prioritise own time and work to tight service metrics
  • Work as part of multi-disciplined teams and collaborate effectively
  • Excellent multi-tasking and organisation skills
  • Experience with support VIP and/or C level staff

The opportunity:

  • To be part of a successful business dedicated to delivering   a first-class experience to our clients and employees 
  • To become a valued member of a friendly supportive and dynamic team 
  • Fantastic career progression and training 
  • Multiple “team outings” a year 
  • Dedicated 10 personal development days per annum 
  • Allocated 2 Community days per annum to give back to the local community 
  • Private healthcare package, from the start of your employment 
  • Death in Service benefits, from the start of your employment 
  • Competitive remuneration package 

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To apply for this role, please complete this form and attach your CV.