Career opportunity - Network Engineer (Onsite)
Network Engineer (Onsite)
Reporting directly to the On-Site Resource Team Leader this position encompasses the delivery of on-site support services for all contracted and non-contracted clients. This position requires someone who is precise and highly responsive to ensure success in this role.
Get in touch, we’d love to hear from you.
The role:
- Delivery of on-site support services to contracted and non-contracted customers
- Ensuring all incidents and service requests are managed through ITSM package
- Ensuring all SLA obligations are met in delivery of above services
- Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to appropriate team/s
- Implementation and / or fulfilment of remote service requests and installations when required
- Point of escalation, guidance and mentoring for junior staff
- Recommendations of relevant improvements, new technical procedures, products or services to line management
To be successful you will:
- Degree in Computer Science or similar IT related qualifications
- CompTIA N+ and / or Microsoft specific qualifications (MCP / MCSE) and / or Cisco (CCNA)
- All round “good” knowledge of portfolio services and products
- Ability to resolve typical 2nd line queries and escalations such as (but not limited to) Complex desktop / PC related issues, Server or network troubleshooting, Office 365 administration
- Good knowledge of industry on premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions
- Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud
- Ability to engage with more technical engineers convincingly
- Regular demonstration of keeping up to date with current and future technologies
- Excellent communication and customer service skills, both oral and written
- Ability to manage and prioritise own time and work to tight service metrics
- Work as part of multi-disciplined teams and collaborate effectively
- Excellent multi-tasking and organisation skills
- Experience with support VIP and/or C level staff
The opportunity:
- To be part of a successful business dedicated to delivering a first-class experience to our clients and employees
- To become a valued member of a friendly supportive and dynamic team
- Fantastic career progression and training
- Multiple “team outings” a year
- Dedicated 10 personal development days per annum
- Allocated 2 Community days per annum to give back to the local community
- Private healthcare package, from the start of your employment
- Death in Service benefits, from the start of your employment
- Competitive remuneration package
To apply for this role, please complete this form and attach your CV.
