Career opportunity - Field Engineer
Field Service Engineer
Reporting directly to the Technology Solutions Architect Team Leader this position encompasses the delivery of support services, predominantly field based, for all contracted and non-contracted clients. This position requires good working knowledge of all portfolio solutions, services and all-round technical knowledge whilst maintaining high levels of customer service and communication. As this is a technical position, having a good technical knowledge of a range of business infrastructure and networks is paramount.
A Full UK Driving License will be required as this role is predominately field based. You will be required to travel to customers across the South East (and in some cases nationally) either directly or via our head office located in Basildon, Essex.
Get in touch, we’d love to hear from you.
The role:
- Delivery of support services, predominantly field based to contracted and non-contracted customers
- Ensuring all incidents and service requests are managed through ITSM package
- Ensuring all SLA obligations are met in delivery of above service
- Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to appropriate team/s (see latest guidelines)
- Implementation and / or fulfilment of remote service requests and installations when required
- Point of escalation, guidance and mentoring for junior staff
- Recommendations of relevant improvements, new technical procedures, products or services to line management
To be successful you will:
- Possess a full UK Driving Licence with suitable car
- Have a minimum of 1-2 years field experience
- Be qualified to Degree and/or A-Level standard in IT or related subjects
- Be helpful, diligent and detail orientated
- Be analytical, precise and highly responsive
- Need to be a UK resident
The opportunity:
- To be part of a successful business dedicated to delivering a first-class experience to our clients and employees
- To become a valued member of a friendly supportive and dynamic team
- Fantastic career progression and training
- Multiple “team outings” a year
- Up to 30 days Holiday (based on Length of Service) + bank holidays per annum
- Dedicated 10 personal development days per annum
- Allocated 2 Community days per annum to give back to the local community
- Private healthcare package, from the start of your employment
- Death in Service benefits, from the start of your employment
- Competitive remuneration package
