Got AI FOMO?

Why the groundwork has to come before the AI tools

If it feels like every other business has its AI strategy figured out, you’re not alone, and the reality is that most are nowhere near as far ahead as they’d have you believe. Writing for Digitalisation World, our Group Technical Director Paul Adams draws on his experience of building Utilize’s own AI strategy to offer eight practical lessons for businesses that feel the pressure to act but aren’t sure where to begin.

His central message is that the groundwork has to come before the tools. He explains why your AI policy should be kept separate from your wider strategy and written specifically enough that people know what they can and can’t do. He also makes the case for documenting processes, understanding where your data sits and tightening up access permissions, because without that, AI will simply get you to a bad result faster. Paul also covers how to encourage staff curiosity within safe boundaries, why a person should still sit between AI and your customers, and why no business should deploy an agent it can’t fully explain.