Neil Hunter
I'm a Senior Account Director at Utilize Plc.
What does a typical day in the life of an Account Director involve?
A typical day in the life of an Account Director involves engaging our clients in meaningful, strategic, and tactical discussions with C-level or senior individuals, where they know they are listened to and their requirements understood on a variety of items that are impactful and important to them and their organisation.
This could be relating to technology challenges being experienced, but could also cover other business challenges that are relevant to things such as company culture, employee wellbeing, operational efficiencies, security, risk appetite, growth planning, budgeting, and more. Driving the partnership we have with our clients is at the core of our interactions, and the strive to be that trusted partner for the customers we work with.
What’s the best thing about working in the IT industry?
It’s exciting!
The pace at which technology is developing is incredibly interesting, and it really does quench my thirst for knowledge. In my role I also get to interact with numerous organisations, and no two are identical which means that there is something new daily.
Each day offers an opportunity to learn and discover, whether it’s a product, service, or operational challenge, and working through those experiences creates a continual growth momentum for those involved.
What skills/attributes do you feel are essential for someone interested in your role?
The most important skills/attributes that are essential to the role are the abilities to listen and understand, whilst being able to communicate and navigate the art of the possible with integrity, honesty, empathy and morality. You will be interacting with a wide demographic of individuals and teams who will have different aims, focuses, knowledge, understanding and experience in their field of specialisation. Communicating and challenging views to create an increased understanding and awareness is incredibly important.
Whilst the role itself doesn’t require deep technical experience, it does require a thorough understanding of technologies in the market (both current and historic) and their functions, as well as the ability to sometimes ask the difficult questions to really drill into a challenge to find the best solution.It’s also important to sweat the small stuff, because those things can be the ones that can cause the biggest upset for a person or organisation.
Being able to turn those things around, and change those opinions really helps to improve the general working experience for individuals and keeps them happy in their employment, which ultimately drives efficiency and performance within that team and organisation.
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