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Everything you need to know about the 2025 ISDN switch off.

Michael Prior

17/03/2023

Everything you need to know about the 2025 ISDN switch off.

Find out how your business should prepare for this change in our Vlog with Utilize Business Development Director of Communications – Michael Prior.

This Vlog highlights the key dates that you need to know about and the alternative options to ISDN.

Alternative options to ISDN

SIP

SIP uses virtual phone lines rather than physical lines like ISDN. It is the best alternative solution if you have an on-premise phone system.

This is mostly down to the flexibility it gives you, the speed at which you can add/remove lines, the quality of the calls and the lower call costs. You may not even have to change your existing phone system as most systems are compatible with SIP.

Hosted VoIP

If you have ISDN lines and don’t want to commit or retain an outdated and costly on-premise phone system, then a Hosted IP Phone System is the best solution for your business. You effectively subscribe your users to the Hosted IP Platform, meaning that every time a new piece of technology becomes available it is plugged into the hosted environment, making sure you always have the most up-to-date system for your needs. Not only adding additional features and benefits, but also making sure that your data and phone system is secure. It is a great option for those who want the functionality and scalability of a phone system with no extra maintenance charges.

Are you prepared for the ISDN switch off?

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Maximising your unified communications integrations

By Michael Prior

02/12/2022

Streamline your business by maximising your unified communications integrations

If your business has already made, or is about to make the move to Hosted Voice – it’s important to make sure that you are fully benefiting from the value of the available integrations and communications from your existing CRM or from within Microsoft Outlook.

Adopting a unified communications software suite that fully integrates with your own existing technology ecosystem can help you to streamline your business practices allowing your teams to work more efficiently and collectively, accessing information about callers quickly and accurately.

By integrating your Cloud phone system with your CRM, collaboration, and business productivity applications — all in one unified platform – You can help empower employees, elevate customer experiences and boost profitability.

Onboarding a powerful unified communications suite such as Horizon Integrator is not only cost-effective it is also very easy to maintain and install.

(Click here to read Michael Prior’s helpful guide to Gamma’s Horizon Hosted phone system and Horizon Integrator.)

If you would like to know more about how you can get more from your Hosted Voice setup or Horizon Integrator, why not contact Utilize Telephony Advisor – Michael Prior, who will be happy to talk you through your options. You can email him directly below.

Click here to email Michael Prior
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A guide to Gamma’s Horizon hosted phone system and Horizon Integrator.

By Michael Prior

01/12/2022

Gamma Accreditation

Horizon Hosted Phone System

Horizon is a complete communications service that provides a range of fixed and mobile telephony capabilities via an easy-to-use web portal. It allows you to manage your calls whilst enabling your employees to maximise their productivity.

The key benefits are:

  • Cost – Minimal capital outlay due to no onsite hardware and extremely competitive on-net rates over a business-grade network.
  • Greater control – Take complete control of your phone system with an extensive range of call handling and management features, all operated through an easy-to-use web interface. Ideal for home workers or multiple sites.
  • Improving customer service – Enhance the service you can provide to your customers at all times with dynamic call handling, pre-recorded messages, and seamless transfers at the touch of a button.
  • Reliable and secure – Full support provided, including training, number porting, provisioning, and 24/7 UK-based assistance giving you complete peace of mind.


A guide to Horizon Integrator Integration features


There are several ways of integrating with Horizon:

Standard Integrations
For standard integrations Gamma has partnered with a leading CRM developer, allowing them to use their open API’s to facilitate the integration.


Controlled Integrations
Controlled integrations are typically integrations that have limited or no support from the application developer and therefore future releases or updates might not be available.



The integration add-in is not available by default within the Horizon Integrator client and must be enabled by a Horizon Integrator Developer at the time of installation. Controlled integrations are provided on a company-by-company basis and each instance carries a fixed installation fee.


Standard Select
Standard Select integrations are Standard integrations that can only be installed by a qualified installer. Standard Select integrations are governed by an additional set of conditions the installer is contractually obligated to comply with, through enrolment in the Select installer program. Standard Select integrations attract an additional activation and annual support fee.


Add-ins
An Add-in is a program that is written to link the Horizon Integrator client to a specific business application. The Add-ins are included with and configured from within the Horizon Integrator client and provide a range of set integration features from the list below:


  • Caller Preview
    Displays the caller’s name in the Preview or Phone window when a match against it is found in the integrated business application(s).
  • Contact Popping
    Take complete control of your phone system with an extensive range of call handling and management features, all operated through an easy-to-use web interface. Ideal for home workers or multiple sites.
  • Contact Searching
    Concurrently searches the integrated business applications and enables Contact Popping or Click to Dial from the results.

  • Click to Dial
    Makes it possible to dial directly from the business application. The exact method varies between business applications Manage your organisation’s entire communications from multiple sites

TAPI Integration
TAPI is a Microsoft Windows API and stands for Telephony Application Program Interface. TAPI allows a computer to monitor and control one or more extensions on a typical business telephone system.


“Monitoring” allows information such as a caller’s number (CLI) or dialed number (DDI) to be passed from the telephone system to the computer. This enables, for example, the caller’s number to be used to “pop” a contact record in the customer CRM system.


“Control” allows the computer to make the telephone system perform functions, for example, answer a call ringing on the handset from the computer or make a call by clicking on a number on the computer screen (known as “click to dial” or “click to call”).


Who uses TAPI?
TAPI is most frequently used by business application developers so that they can build telephony features such as screen popping and click to dial into their applications. CRM, Service Desk and Accounting apps are all examples of business applications.


How is TAPI provided?
TAPI is made available to an application via a TAPI Service Provider or TSP (more commonly called a TAPI driver). The TSP is written and provided by the telephone system manufacturer or specialist CTI companies.



The TSP makes a proprietary connection to the PBX and then presents TAPI to the application either as a Windows driver or as a DLL. Horizon TAPI provides a driver only which is the most common method used. At Gamma, we support 1st party TAPI only (when the TSP monitors a single extension on the telephone system).


If you would like to know about how you can get more from your Hosted Voice telephony system or Horizon Integrator, why not contact Utilize Telephony Advisor – Michael Prior, who will be happy to talk you through your options. You can email him directly below.

Click here to email Michael Prior
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Be prepared for ISDN line switch off in 2025

By Michael Prior

10/10/2022

Soon ISDN will be ‘end-of-life’ – from 2020 BT stopped selling it as a product and from 2025 they will no longer support it. SIP Trunking and Hosted Telephony are ISDN’s successors.

What is SIP Trunking?
SIP trunking provides a flexible and low-cost alternative to ISDN for inbound and outbound voice calls. One of the key benefits is how it supports business continuity. Several possibilities can affect how resilient your voice and data connections are. Unforeseen circumstances – such as damage to lines, moving offices or being unable to redirect calls, can be damaging to your business. SIP trunking minimises these problems and ensures you can keep working through every eventuality.

What are the benefits of SIP?
• Number flexibility
• Saves you money
• Offers greater flexibility
• Comes with a contingency plan

What is Hosted Telephony?
A hosted telephone system sits in a network data centre (also known as ‘the cloud’) rather than at your premises. Users make calls through their data connection; from there they are routed to the normal phone network and mobile devices. Hosted telephony means you no longer need to maintain and upgrade a telephone system on site, removing the need for costly long term hardware maintenance.

Users manage the system through a web interface, with a dashboard giving you convenient access to information, such as call history, voicemail, and recorded calls. Personalised settings can be set quickly and easily ensuring your calls are handled effectively.

What’s driving Hosted?
• Cost Reduction
• More features
• Natural progression
• Connectivity
• Cultural change

If you have not yet made the move, we advise opting for a SIP or Hosted Voice phone system soon, to ensure your business will be future proofed and ready in advance for this change.

If you are looking to enable voice within Microsoft Teams, please get in touch with our team and we’ll help you choose the right solution for your business.

Microsoft Teams Utilize Support

Learn more about Utilize Voice Solutions

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