Fully Managed IT Support

Expertly guiding your business.

Wherever you are on your technology journey, it’s vital that your end users are unhindered and enabled by technology to achieve your business goals. From driving efficiencies and productivity to attracting new talent – we understand the vital role technology plays in a business toward affecting positive outcomes. That’s where our fully managed ASCEND IT support fits in.

 Fully Managed IT Support

What we do:

Remote<br>Support

Remote
Support

24/7/365 award winning IT Support Services in London and the South East, via email, our client portal and telephone.

Onsite<br>Support

Onsite
Support

Our qualified Engineers provide on-site assistance either as an extension of your business or alongside your in-house team.

Managed Security & Backups

Managed Security & Backups

Our comprehensive Cyber Security solutions reduce risk and secures your business data.

Infrastructure Management & Monitoring

Infrastructure Management & Monitoring

Diagnose and address problems before they impact your business.

Dedicated Account Director

Dedicated Account Director

Quarterly strategic roadmap reviews to ensure continuous technology adoption.

Asset & Licensing Management

Asset & Licensing Management

Ensuring your IT stack is optimised, cost effective and aligns with your business goals.

Training, Videos, & Workshops

Training, Videos, & Workshops

Learn about the latest technologies and how they impact your business.

Techbar

Techbar

Taking helpdesk to the next level. Techbar is ASCEND’s ‘How do I?’ problem solving service.

Experience a different approach

Want to know what makes Utilize so different? ASCEND is our revolutionary service level agreement offering inclusive IT Support, Professional Services labour for Consultancy and Projects on a cost-per-user per month basis. No surprises, just continuous improvement.

Find out how ASCEND can help your business
Introducing Techbar

Introducing Techbar

Taking the IT helpdesk to a higher level.

Offered as part of ASCEND, this new service provides the ability to have short, accessible 1-2-1 discussions with a Consultant. Your teams will have their 'How do I?' questions answered quickly and efficiently - allowing you to extract the maximum benefit from the technology you have in place.

Click for more information about Techbar

Our statistics speak for themselves

Average Call</br>Answer Time

Average Call
Answer Time

Customer</br>Satisfaction

Customer
Satisfaction

1st Line</br>Fix Rate

1st Line
Fix Rate

Why choose our fully managed IT Support service:

Accountability

Unify your technology under one provider, who has clear accountability for managing its performance and functionality.

Outstanding support

Our fully dedicated IT and Communication Support Teams are all under one roof. They work together to deliver exceptional support when you need it.

Credibility

We are a Microsoft Gold Partner and hold ISO-9001 and ISO-27001 accreditations; acknowledgments of our quality service and sound information security practices.

Predictable monthly fee

With your ASCEND service level agreement, everything's included in one monthly fee. Set up, Support, Security, Communications, Projects and Consultancy - no barriers, no surprises.

Case study

"Utilize are very much part of our business, because without them we wouldn’t function”

Chartered Accountants

Utilize provide outstanding levels of support and keeps the team up to date with all their technology needs.

Read our latest insights

Is it time to think about upgrading to a faster response time SLA?

Is it time to think about upgrading to a faster response time SLA?

Network security measures that help mitigate the risk of a ransomware attack

Network security measures that help mitigate the risk of a ransomware attack

Why reducing your IT spend amid recession fears is no longer an option

Why reducing your IT spend amid recession fears is no longer an option

The safety benefits of GEO-IP Filtering

The safety benefits of GEO-IP Filtering

Discover how we can help your business hit peak performance

Learn more about how Utilize can transform your digital journey. Speak to a member of our team today.

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