A Useful Insight Into Resolving A Common VPN Issue

Posted: Thursday, April 2, 2020

Author: Mark Risidore

As a direct consequence of increased remote working, we are receiving an influx of queries from users stating their VPN’s are not working. 90% of the time this issue can be resolved with a machine reboot. However, an increasing number of personal machines have ‘fast startup’ enabled, and rebooting will not resolve the issue. A ‘fast startup’ doesn’t fully reboot the machine, therefore the issue will persist.

In the interest of saving those of you who were unaware of this issue,  time and confusion, we have laid out the steps below that you need to take on Windows 10 machines to resolve this problem.

 Disabling ‘fast startup’

To disable ‘fast startup’, press the Windows Key + R to bring up the ‘Run dialog’, type powercfg.cpl and hit ‘Enter’. The Power Options window should appear. Click “Choose what the power buttons do” from the column on the left.


-Scroll down to ‘Shutdown settings’ and uncheck the box for ‘Turn on fast startup’.

Note: If these options are greyed out then you may need to click ‘Change settings that are currently unavailable’.

Click the ‘Save changes’ button to apply the changes.

We hope this will help to resolve any issues users are having with VPN’s, and if you need any further information do not hesitate to contact the team at Utilize.


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