Utilize IT Support - Bringing you smarter ways to work with IT

November 2009

Every month our team of experts bring you real-life examples of IT solutions that are making a difference to SME businesses like your own. This edition describes how CRM software can help improve your sales reporting and how a simple web filtering solution could keep your staff focused on their work rather than Facebook.

Realise the true potential of your client base
Winning and keeping the right kind of customer with CRM

Our customer thought he was maximising sales into his client base until he introduced a new CRM system from Sage.

Business scenario:

The new solution was intended to standardise his sales admin process but it also identified a wealth of untapped leads. This resulted in a 3-month return on investment. Find out more

Stop the abuse of your Web connection
How to keep your staff productive and protect against data theft

An Essex-based team of accountants suspected its staff of spending too much time on social networking sites.

Business scenario:

A free 30-day trial of a Web filtering solution installed by Utilize soon revealed some users were surfing up to 4 hours per day. Purchasing this solution paid for itself in just one month. Find out more