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Whilst our
role is to relieve you of the burden of day-to-day IT issues, it is
still vitally important for us to review your system performance at
regular intervals with Directors and IT managers. There are
three principle reasons that we ask our account managers to schedule
regular meetings with our contracted clients are: 2) To assess the needs of your business and plan your future IT strategies
3)
To review our own performance
In a
fast-moving industry like ours, significant on-going investment is
required to keep consultants abreast of all the latest technologies.
Utilize staff regularly undergo training with all major partners
and, unlike many of our competitors who tend to guard this
information for themselves, we prefer to share it. After all, how
can you plan for your future IT requirements without a basic
understanding of the latest online threats, operating system updates
and compliance changes that affect your network?
We know
that your IT systems form the backbone to your business and that IT
investment needs to be planned proactively in advance. That’s why
Utilize account managers will regularly help review essential
aspects of your IT systems such as Internet bandwidth, storage
capacity, software licencing and backup requirements.
Just as it
is important for us to monitor the performance of your IT systems,
it is also essential that we check our own performance in responding
to any network faults. That’s why we endeavour to keep an open dialogue
with clients to ensure that standards never slip and complacency
never sets in. Your Utilize account manager works closely with our
service department and will ensure that all customer feedback - both good
and bad - is channelled back to the appropriate team. |
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